Honors and Certifications

Home Care certifications and awards

 

Accomplished Elderly Care in California’s Napa Valley

Our accomplishments underscore our experience and standards of excellence.
What this means for seniors and their families? Security and Peace of Mind.

Did you know that Home Care Aide Organizations are the only unlicensed, unregulated health care services in California?

In fact, the only requirement to provide home care services in someone’s private home is a business license. And home care continues to become the nation’s fastest growing industry.

Families often seek in-home care when an urgent situation or crisis has occurred, with little time to investigate proper resources for care. First-time home care clients may also not know all the questions to ask in order to make a quality, secure provider choice, nor may they be aware of their rights, responsibilities and potential liabilities.

Hired Hands is proud to be recognized as an exemplary home care agency in California. Customer Service and satisfaction are the cornerstones of our operations, and we see to it that all our clients receive the best possible care.  We are extremely proud of the reputation we have earned in  our Nineteen plus years of service and support to seniors.

Home Care Awards

Hired Hands is proud to have received these honors:

Home Care Pulse Certification for quality of care, service, and satisfaction of clients and employees. Home Care Pulse measures an agency’s client satisfaction with caregiver work ethics and training, and agency service and communication. Employee satisfaction is measured by caregiver morale and overall satisfaction with work environment and agency support.

Best of Home Care Provider of Choice - 2013 to 2015BEST OF HOMECARE 2013, 2014, 2015.   Hired Hands has been awarded Home Care Pulse’s prestigious “Best of Home Care” status for 3 consecutive years. This recognition is granted to only select agencies nationally that rate in the top percentile in client and employee satisfaction ratings, ranking Hired Hands Homecare among the best caregiving companies in the country.

Home Care Aide Organization Certification from CAHSAH, the California Association for Health Services at Home.  CAHSAH developed a certification program to provide oversight of the home care industry in a state that has not yet adopted its own regulation. According to CAHSAH, its standards protect the consumer, while forming a solid basis for the highest level of care. Certification requires a thorough review of business practices, and mirrors much of the criteria used in those states that do require home care licensure, such as legally employing caregivers and providing workers’ compensation, bonding, insurance, training and detailed criminal background checks. Our CAHSAH certification is a prestige Hired Hands Homecare is honored to hold.

Charter membership in the National Private Duty Association (NPDA), a national seal of approval within the private duty homecare industry for demonstration of NPDA’s core values and professional best practices. Read about NPDA Member qualifications>>.  Please note that beginning in 2013, the NPDA has officially changed names to Home Care Association of America (HCAoA).  We are proud to work side by side in promoting our industry’s best practices and guiding principles.

Better Business Bureau Accreditation, meeting the BBB Code of Business Practices which are built on the BBB Standards for Trust.  BBB is THE resource to turn to for objective, unbiased information on businesses. Their network of national and local BBB operations allows them to monitor and take action on thousands of business issues affecting consumers at any given time. BBB is your key adviser, most reliable evaluator and most objective expert on the topic of trust in the marketplace.  We are very proud of our A+ Rating as an Accredited Business.
Pleasanton Readers Choice Award 2015
Peoples Choice,
 during just our second year in business serving Pleasanton and the Tri-Valley. Hired Hands Homecare was voted Best Home Healthcare Service in Pleasanton Weekly’s annual Readers Choice awards.