FAQs About Senior Care in California

We cover many of the most frequently asked questions about California senior care here. If your question is not here on our FAQs page, please contact us!

Q:   Who are these caregivers, and how do you find them?

A:  Our at home caregivers come from many different backgrounds, and come in every size, shape, color and creed you can imagine!  Their level of experience ranges from having provided care to others in the past through Certified Nurse’s Assistants and Home Health Aides. The common link with all of our caregivers is their love of working with people and their desire to assist and care for others.  We foster a very close and positive relationship with our employees.  They are our most valuable asset.  Many of our at home caregivers come to HIRED HANDS through word of mouth!  We also advertise daily so that we are assured to have an adequate highly qualified team to meet all of our clients’ needs.

Q:   How do you screen your at home caregivers?

A:  At HIRED HANDS INC., we employ the crème de la crème of caregivers. In addition to an in-depth interview, our staff thoroughly checks all of the references for each applicant.  A full scale National Criminal Background check is performed.  If there is anything even remotely questionable, they are ineligible to work for HIRED HANDS INC.  We do not employ anyone that we would not want working with our own loved ones.  The last question asked when we are doing our reference checks is, “Would you trust this person with the care of a member of your family?”  Unless we get a resounding, “YES! ABSOLUTELY!” they do not work for us.

Q:   What if my caregiver is not available, or is not compatible?

A:  Quality California senior care service and customer satisfaction are the cornerstones of our success.  If one of our caregiver’s becomes ill or has an emergency – we are quick to find a suitable replacement.  Compatibility between our caregivers and clients is very important.  If a great match is not achieved – we are quick to adapt!  If the level of service required intensifies,  we will consult with the client and quickly assure that appropriate care is in place.

Q:   Am I obligated for any specific amount of service?

A:  There is no obligation for any duration of service, and you may cancel at any time.  We do have a simple cancellation policy so that we can best utilize our caregiver’s schedules.  Specifically, you may cancel or terminate HHI’s services by giving at least four (4) hours notice directly to HHI office personnel during normal business hours.

Q:   How much service will I get?

A:  The amount and duration of service is completely at our client’s discretion.  Home care is available 24 hours per day, seven days a week, on an hourly, overnight, or live-in basis.  Schedules may be regular or sporadic, and revolve around each client’s particular needs and desires.  For hourly services, we do have a three hour minimum per shift.

Q:   Does HIRED HANDS do house cleaning?

A:  HIRED HANDS is not a house cleaning company; we provide a broad range of In Home Support Services, which include light housekeeping , laundry, shopping, errands, and meal preparation.

Q:   How do the caregivers get paid?  Do I give payment directly to them?

A:  All of our at home caregivers are HIRED HANDS INC. employees.  We take care of all employer-related responsibilities for the employee, such as wages, State and Federal taxes, Social Security, Worker’s Comp, and liability insurance.  Our caregivers have a timecard that is filled out by them and verified and signed by the client.  Employees are paid and clients are invoiced on a weekly basis for the services received.  The invoice is due upon receipt, and payment may be made by check or credit card.

Q:   Do you accept insurance?

A:  Our services are often reimbursable by many Long Term Care Insurance policies.  HIRED HANDS INC. does not bill insurance companies directly.  Our clients typically pay the invoices directly and seek reimbursement from their insurance company.  We are glad to assist in determining eligibility and providing all required documentation.

Q:   What are your rates?

A:  Our rates vary with the client’s particular needs.  After an in-depth phone consultation with one of our Staffing Coordinators, we will determine the level of service that is needed and give a quote based on those needs.  If the needs of the clients are greater or less than what were originally determined, we will consult with the family and adjust the rates accordingly.

Q:   What about emergencies?

A:  Our office hours are Monday through Friday, 8:30 am – 5:30 pm.  We have a great reputation for being able to provide quick response, should the need arise last minute.  Furthermore, if we cannot be reached at the office during normal business hours, there is an Emergency On-Call Coordinator who can be reached 24 hours a day, 7 days a week.  We’ve always got you covered!

Want to learn more about our California senior care services or our at home caregivers in Novato, Napa, Marin, and the surrounding area? Contact Hired Hands Homecare today!